Cashsweep FAQ – FAQ Malaysia Gaming Platform

The minimum age requirement to register and use the cashsweep platform is 18 years old. CashSweep strictly enforces this requirement through the identity verification (KYC) process. Any account found to have been registered by an underage individual will be terminated immediately and the account balance will not be refunded.

No. cashsweep strictly enforces a one account per individual strictly. Each identification number, phone number, and IP address may only be linked to one account. If multiple accounts are detected, all associated accounts will be terminated and balances along with bonuses will be forfeited. If you have trouble accessing an old account, contact our support team for recovery assistance.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed. You will need to submit a clear copy of your identity card (MyKad) and a bank statement or proof of address. The review process is usually completed within 24 working hours. KYC only needs to be completed once and all subsequent withdrawals are processed without re-verification.

Log in to your account and go to Account Settings. Select "Update Phone Number" and enter the new number. An OTP verification will be sent to the new number. If you no longer have access to your old number, contact cashsweep support and provide identity verification documents for a secure update process.

From the page Login, click the "Forgot Password" link. Enter your registered phone number or email and an OTP code will be sent to you. Enter the code and set a new password. This process takes less than 5 minutes. Ensure your new password is at least 8 characters long and contains a combination of uppercase letters, lowercase letters, numbers and symbols.

Yes. Contact the cashsweep support team via live chat and state your intention to permanently close your account. Prior to closure, you must settle any pending withdrawal balance. Real money in your account will be returned to your registered payment method. The closure process takes 3 to 5 business days.

An account may be suspended for several reasons including incomplete identity verification, suspicious activity or a breach of terms of use. Contact CashSweep support immediately via live chat or email at [email protected] to find out the reason for the suspension and the steps required to resolve it.

CashSweep supports a variety of popular deposit methods in Malaysia:

• DuitNow Transfer (all major Malaysian banks)
• FPX – Online Banking (Maybank, CIMB, Public Bank, RHB and more)
• Touch ‘n Go eWallet
• GrabPay
• Boost
• Visa/Mastercard debit and credit cards

All of the above methods are available on the Deposit after logging in.

The minimum deposit for cashsweep is RM 10 for most payment methods. The maximum limit depends on the method used and your account status. VIP members enjoy higher deposit limits. For the latest limit information on a specific payment method, check the Deposit page in your account, which displays current limits in real time.

Most deposits are processed instantly and funds will be credited to your cashsweep account within seconds. In rare cases where a deposit takes longer (usually due to banking disruptions), funds are typically credited within 15 to 30 minutes. If your deposit has not been credited after 1 hour, contact support with proof of transaction.

CashSweep does not charge any processing fees for deposits. However, your bank or e-wallet provider may impose a small fee for the transfer transaction. Any such charges are from your own financial service provider and not from CashSweep. We recommend checking with your bank or e-wallet for applicable fee information.

Don't panic. This can happen due to system delays or temporary technical issues. Wait 30 minutes and recheck your cashsweep account balance. If the funds still have not arrived, contact cashsweep support with a screenshot of your bank transaction receipt showing the date, time, amount, and reference number. Our team will investigate and resolve the issue within 24 hours.

No. cashsweep only accepts deposits from bank accounts or e-wallets that are registered in your own name. Deposits from third-party accounts are not accepted and may result in your account being suspended for investigation. This is a standard policy to prevent money laundering and protect the security of all members.

cashsweep withdrawals are processed within 24 hours on business days. Most withdrawals are completed within 1 to 4 hours. Withdrawals made on weekends or public holidays may take slightly longer. Once a withdrawal is approved by cashsweep, the time it takes to reach your bank account depends on the processing time of your bank (typically instant for DuitNow).

The minimum withdrawal for cashsweep is RM 30. The daily maximum limit depends on your membership tier. Regular members have a set daily withdrawal limit while VIP members enjoy higher limits. Check the Withdrawal section in your account to view the current limit applicable to your account.

Additional verification may be required if this is your first withdrawal (KYC not yet completed), the withdrawal amount exceeds a certain limit, or there is unusual activity on the account. This is a security measure to ensure your funds reach the right hands. The verification process is usually completed within 24 business hours.

You can cancel a withdrawal request as long as its status is still "In Progress" or "Pending Approval". Go to the Withdrawal History section in your account and click the cancel button if available. Once a withdrawal has been approved and sent to the bank, it can no longer be cancelled. For further assistance, contact CashSweep support immediately.

First, check your withdrawal status in your cashsweep account. If the status shows "Completed" but the funds have not arrived in your bank account, please check with your bank as there may be a delay on their end. If the status still shows "In Progress" beyond 24 business hours, contact cashsweep support with your withdrawal reference number for an immediate investigation.

CashSweep does not charge fees for standard withdrawals. However, frequent withdrawals or withdrawals of small amounts may be subject to certain policies. Check the Withdrawal for the latest information on applicable fee rates (if any) for your account.

CashSweep offers a wide range of promotions including:

• Welcome bonus for new members (first deposit bonus)
• Weekly reload deposit bonus
• Weekly cashback based on gaming activity
• Friend referral bonus
• Exclusive VIP member offers
• Seasonal and festive promotions

Check the page Promotions for the latest list of active offers.

Wagering requirements refer to the number of times you must wager the bonus amount before it can be converted into real money available for withdrawal. For example, if the wagering requirement is 20x and you receive a RM 50 bonus, you must place bets totalling RM 1,000 before that bonus is eligible for withdrawal. Requirements vary by bonus type – check the terms of each promotion on the Promotions for exact details.

Yes. You may choose not to claim any bonus and play solely with your own deposited funds. This means no wagering requirements need to be fulfilled before withdrawal. To decline a bonus that has already been automatically credited, contact cashsweep support before placing any bets using that balance.

Some bonuses must be claimed manually through the Promotions page – check whether you need to click "Claim" after depositing. If a bonus was supposed to be credited automatically but does not appear within 1 hour, ensure your deposit meets the minimum requirements for that promotion (e.g., minimum deposit amount). If the conditions are met and the bonus is still not credited, contact support with your transaction details and the promotion name.

Each bonus has a different expiry period – typically between 7 and 30 days from the date the bonus is credited. If the wagering requirements are not met within that period, the bonus and any wins derived from it will expire and be removed from your account. Check your bonus expiry date under "Active Bonuses" in your account and plan your gameplay accordingly.

The cashsweep Game Lobby offers a wide range of game categories including modern video slots, progressive jackpot games, bingo, classic table games (blackjack, roulette, baccarat), live casino games with real dealers, and new games added regularly. Access to all these games is available through the Game Lobby.

Yes. All games on cashsweep use a Random Number Generator (RNG) that has been verified and certified by independent testing bodies. This ensures every game outcome is completely random and cannot be manipulated. Slots, bingo, and table game results are fair and unbiased to all parties.

CashSweep Bingo can be played via the Bingo. Purchase bingo tickets using your account balance, choose a game room that suits your wagering limit and the system will mark numbers automatically as they are called. Wins are credited instantly to your account balance. Various bingo rooms with different prize sizes are available.

This is rare but can happen due to internet connection interruptions during a game session. Try reloading the game and check your account balance. If your winnings are still not credited after 15 minutes, do not start a new game session and contact cashsweep support with the following details: game name, approximate time of the incident, and a screenshot if available.

CashSweep uses 256-bit SSL encryption for all communication between your browser and our servers. Financial data is processed through channels compliant with PCI-DSS standards. Passwords are stored in hashed form and cannot be read by anyone, including our staff. Personal information is not shared with third parties without your consent.

Act immediately: Change your password right away via your account settings. Check your login history and account activity to identify any unauthorised actions. Then contact CashSweep support immediately via live chat and report the incident. If any unauthorized financial transactions are involved, our team will temporarily freeze the account for investigation.

Not at all. CashSweep will never ask for your password, PIN, full credit/debit card number or bank account details via email, SMS or live chat. If you receive any communication claiming to be from CashSweep and requesting such sensitive information, it is a phishing attempt. Do not engage and report it to us immediately at [email protected].

The CashSweep app for Android and iOS can be downloaded via the Download or the App on this website. For Android, you may need to enable installation from unknown sources in your device settings. A step-by-step installation guide is available on the Download page.

Minimum requirements to run the cashsweep app:

• Android: Version 6.0 and above, 2GB RAM, 100MB free storage
• iOS (iPhone/iPad): iOS 12.0 and above

For the best gaming experience, we recommend a stable internet connection (Wi-Fi or 4G/5G).

Try the following steps in order: (1) Fully close the app and reopen it. (2) Restart your device. (3) Clear the app cache in your device settings. (4) Uninstall and reinstall the app using the latest version from the Download. If the issue persists, contact support with your device model and operating system version.

The fastest way is via live chat available at the bottom right corner of the website or within the cashsweep app. Our support agents typically respond in under 2 minutes. For non-urgent enquiries, you may also email [email protected] and we will respond within 24 hours.

The cashsweep support team provides assistance in Bahasa Malaysia and English. We understand the needs of Malaysian users and ensure all communication is clear and easy to understand. For users more comfortable communicating in Chinese, we also endeavour to provide assistance subject to agent availability.

To file a formal complaint, send a detailed email to [email protected] with the subject line "Formal Complaint" followed by your account number. Include a full description of the issue, the date and time it occurred, and supporting evidence such as screenshots. All formal complaints will be investigated within 5 business days and a response will be provided via the same email.