At cashsweep, your privacy is more than a legal obligation – it is a commitment we have upheld from day one. This document clearly explains what information we collect, how it is used, and your rights as a member.
We understand that you entrust us with your personal information. This is our promise to every cashsweep member.
All information transmitted between your device and the cashsweep servers is protected by 256-bit SSL encryption. This means your data cannot be intercepted or read by any third party while in transit.
CashSweep has never and will never sell members' personal information to any third party for marketing or commercial purposes. Your data is used solely to deliver the services you request.
All data is stored on protected servers with strict access controls, continuous monitoring, and safeguards against cyber threats. Only authorised personnel may access member data.
CashSweep only collects information that is strictly necessary to provide its services. We do not request irrelevant data and consistently apply a "data minimisation" principle across all processes.
You have the right to access, amend, download and request deletion of your personal data. CashSweep provides straightforward mechanisms for you to exercise these rights.
You can choose the types of communications you wish to receive from CashSweep – including promotions, account updates and game notifications – and unsubscribe at any time with ease.
This Policy ("Policy") describes how CashSweep ("we", "Platform") collects, uses, stores and protects your personal information when you use the cashsweep.vu website, the CashSweep mobile app or any related services.
This Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We are committed to ensuring your personal information is handled with care, responsibility and transparency.
Your Consent: By registering a cashsweep account or continuing to use our platform after it has been updated, you consent to the collection and use of your data as described in this Policy. If you do not agree, please discontinue use of the platform.
This Policy applies to all registered members, website visitors and CashSweep mobile app users. It does not apply to third-party websites or services that may be accessible via links within our platform.
When you register or use CashSweep services, we collect the following information:
When you use the CashSweep platform, our systems automatically collect technical information for security and service improvement purposes:
| Data Type | Purpose of Collection |
|---|---|
| IP Address | Location verification, fraud prevention |
| Device Information | Compatibility, account security |
| Browser Data | User experience optimisation |
| In-Platform Activity | Content personalisation, analytics |
| Cookies & Similar Technologies | Session verification, user preferences |
| Game Records | Game integrity, dispute resolution |
CashSweep uses your personal data solely for the purposes stated below. We do not use your data for any other purpose without your prior consent.
We analyse usage data in aggregate (without identifying individuals) to understand usage patterns, identify areas for improvement, and develop new features that meet user needs. This analysis helps cashsweep stay relevant and continuously improve the member experience.
CashSweep does not sell, rent or disclose your personal information to third parties except in the circumstances stated below:
We share data with third-party service providers that help us operate our business, including payment processors, identity verification providers, and cloud infrastructure service providers. All such providers are bound by strict data protection agreements and are only permitted to process your data in accordance with cashsweep's instructions.
CashSweep will disclose personal information to authorities when lawfully required by law, court order or a legitimate criminal investigation. In such situations, we will only disclose the minimum information necessary.
In cases where there is a threat to the security of the platform or other members, CashSweep reserves the right to share the necessary information with relevant parties for protection purposes.
Our Commitment: CashSweep has never and will never sell members' personal information to marketing companies, data brokers or any party that would use it for commercial purposes without your explicit consent.
CashSweep continually invests in security infrastructure to protect members' personal data. The security measures we implement include:
While we take all reasonable steps to protect your data, no security system can offer a 100% guarantee. We encourage you to take your own security precautions, such as using a strong password, enabling two-factor authentication, and not sharing your login credentials.
Cookies are small text files stored in your browser or on your device when you visit the cashsweep website. Cookies help us identify you, remember your preferences, and provide a better experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect platform functionality. Please note that essential cookies cannot be disabled as they are required for security and core operations.
CashSweep operates server infrastructure across multiple locations to ensure platform performance and accessibility. This means your data may be processed or stored in locations outside Malaysia.
In all cases of international data transfers, CashSweep ensures that:
PDPA Compliance: All international data transfers by cashsweep comply with the requirements set out in Malaysia's Personal Data Protection Act 2010.
CashSweep retains your personal data for as long as necessary to fulfil the purpose of collection and meet legal obligations. The following are our data retention guidelines:
| Data Category | Retention Period |
|---|---|
| Financial transaction records | 7 years (legal requirement) |
| Identity verification documents | 5 years after account closure |
| Game and activity logs | 3 years |
| Support communication records | 2 years |
| Aggregated analytics data | Unlimited (non-identifiable) |
| General personal information | Until deletion request or 1 year after inactivity |
Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
As a cashsweep member, you have the following rights under the Malaysia Personal Data Protection Act and cashsweep's policies:
You may request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete data via your account settings or support.
You may request deletion of your data, subject to applicable legal retention obligations.
You may request your data in a machine-readable format for transfer to another provider.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact the cashsweep support team via live chat. We will process your request within 30 calendar days. In complex cases, this period may be extended by up to 60 days with prior notice to you.
The cashsweep platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of minors. If we discover that a child's data has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the associated account.
Parents and guardians who become aware that their child has registered on cashsweep or accessed the platform without permission are required to notify us immediately through our support channels so that appropriate action can be taken.
CashSweep reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform developments. Significant amendments will be communicated to members via:
We encourage you to review this page regularly for any changes. Continued use of the cashsweep platform after the effective date of any amendment constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the cashsweep team through the following channels:
Our team will respond within 3 working days for general enquiries and 30 calendar days for formal data rights requests. If you are dissatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Over 500,000 members have entrusted their personal information to cashsweep. With industry-grade encryption, a transparent privacy policy, and our commitment to Malaysia's PDPA, your data is always in the best hands.